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Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of VapePurrs.com (Collyhill Ltd). Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Credit Cards

We accept the following credit cards through Paypal: Visa, MasterCard and American Express. There is no surcharge for using your credit card to make purchases using this method. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon submission of your order.


Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We do not accept money orders, cashier’s checks, personal checks and company checks.


Multiple Product Orders

For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time, although this may not always be possible. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for all products at time of purchase..


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. VapePurrs.com (Collyhill Ltd) reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether VapePurrs.com (Collyhill Ltd) signs them or not. We reserve the right to make changes to this site and these Conditions at any time. You certify that by purchasing products from this website that you are over 18 years old. Buy purchasing from us you agree that we will not be held liable for any injuries due to vaping our products whether resulting from proper or improper use.


Out-of-Stock Products and Substitutions

On occasion one or more items in your order could be out of stock. In some cases we will just replace the item with a similar or better item and note it in your order. For some cases (larger orders, or higher ticket items) we will initiate contact with the buyer to decide upon changes to the order. These kinds of issues are rare however. In order to get all of your orders out quicker we have decided to substitute or replace rather than cause delays. If you would prefer to NOT have any substitutions in your order please let us know in the order comments. 

Otherwise, we will ship your product as it becomes available. Orders usually ship within 48 hours of receipt but may be delayed due to matters outside of our immediate control . Orders received on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. There may also be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Privacy

We keep your personal information private and secure. When you make a purchase from our site, you may provide details such as your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology, and carry an SSL certificate for secure transmission. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the VapePurrs.com site. You may unsubscribe from our newsletters or notifications by following the unsubscribe instructions in any email you receive from us. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. VapePurrs.com (Collyhill Ltd) is not responsible for the actions of third parties.


Purchase Policy

By purchasing products from VapePurrs.com (Collyhill Ltd) you certify and agree that you are over 18 years of age and that products purchased from VapePurrs.com (Collyhill Ltd) are to be used solely by persons over the age of 18. You agree that no claims about safety, health benefits or uses for the products were specifically stated by VapePurrs.com (Collyhill Ltd). You assume all liability for proper use of the products purchased from VapePurrs.com (Collyhill Ltd). VapePurrs.com (Collyhill Ltd) will not be held liable for any personal and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from VapePurrs.com (Collyhill Ltd). Products sold by VapePurrs.com (Collyhill Ltd) are not intended to treat, diagnose, prevent or cure any disease. Comments/reviews posted by visitors or customers of VapePurrs.com (Collyhill Ltd) or associated websites do not represent the opinion of VapePurrs.com (Collyhill Ltd) or its employees or representatives.


Returns, Warranty and Exchanges

Returns, Repairs and Exchange Policy - Effective 01/01/2015 Please read and understand our warranty and return policy before placing an order.

  • ONCE THE PRODUCT HAS SHIPPED, WE CANNOT CANCEL AND REFUND THE ORDER.
  • WARRANTY PERIOD OF 3 MONTHS APPLIES FROM THE DATE OF SHIPMENT, UNLESS OTHERWISE STATED ON PRODUCT PAGE.
  • WARRANTY DOES NOT EXTEND TO THE ATOMIZERS OR CARTOMIZERS WITHIN THE PRODUCT. THESE ARE REPLACEABLE AT YOUR OWN EXPENSE.
  • EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGINAL PART IS EVALUATED BY US. THIS MAY NECESSITATE SHIPPING AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO VAPEPURRS.COM (COLLYHILL LTD).
  • PLEASE TEST ALL PRODUCTS UPON ARRIVAL. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
  • INDIVIDUAL TERMS ON PRODUCT LISTING PAGE MAY SUPERCEDE ANY ITEMS ON THIS LIST. 

For products that have failed outside of the warranty period, Please contact us via our email address (help@vapepurrs.com) to help find a solution. Products that are functional, not sold by VapePurrs.com (Collyhill Ltd), determined to be out of warranty or damaged by misuse will be sent back without exchange. Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than VapePurrs.com (Collyhill Ltd) are not eligible for exchange. Use our email (help@vapepurrs.com) to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated. Shipping fees are non-refundable.

Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Hong Kong before one arbitrator of our choosing. The arbitration shall be administered by VAPEPURRS/COLLYHILL LTD pursuant to the HKIAC Administered Arbitration Rules. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.


Fulfillment Errors

Requests to correct fulfillment mistakes that are made by VapePurrs.com (Collyhill Ltd) resulting in your receipt of incorrect or missing items in your order will be accepted for 28 days after the receipt of your order. Requests for missing or incorrect items will not be accepted after 28 days from the date you have received your order. Please inspect your order immediately upon receipt and if you feel there is an error please submit a request through our email address (help@vapepurrs.com). Instructions will be provided once a request is submitted.


Cartridges and Cartomizer Refund/Return Policy

Cartomizers and cartridges have no warranty and all purchases are final on these products.


Other Support, Warranty, Exchange or Return questions

Please use our email address (help@vapepurrs.com) for questions, support or other issues that we may be able to help you with.


Return, Repair, Exchange Processing Procedure

We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible. Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.


Shipping Policy

Most orders take 2-3 business days to fulfill while certain orders can take 3-5 to fulfill where they are made to order and not stockpiled. We appreciate your patience. This is provided the product ordered is in stock and delivery service is available. In addition there may be 7-14 days in additional time for delivery your items, depending on your country. Orders placed on Fridays may not ship until the following Monday due to limited shipping availability on Saturdays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by VapePurrs.com (Collyhill Ltd) or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.  All orders are packed and shipped in the order they are received.


 Customs, Duties, VAT

Some countries will impose fees and taxes on shipments. These fees are not included in the shipping fee you pay at VapePurrs.com (Collyhill Ltd) and are additional fees charged by your country or carrier. These fees are your responsibility to pay as we have no control over what is charged or how to pay them. We try and ship packages as quickly as possible from their warehouse location but we have no control over how the carrier routes the package, or delays caused by customs or lost packages. We can work with you to help resolve issues AFTER you have called the carrier to find out as much information about the delay as possible. We are not responsible if customs holds or detains or otherwise loses your package. Please check any and all local laws regarding electronic vaporizers,and other items before placing your order. If your order is returned to us for any reason we will reship it free of charge if the shipping problem was our fault. If however, the address needs to be updated or changed there will be a small postage fee charged. In the unlikely event that your package is returned to us, we will attempt to contact you three times to arrange a reshipment of your item(s) before putting the order on hold and awaiting your response.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, VapePurrs.com (Collyhill Ltd) shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, our Store shall immediately issue a credit to your account for the amount of the incorrect price.


Personal Injury

VAPEPURRS.COM and COLLYHILL LTD is not responsible for any personal harm or damage from any products purchased from our site. As with any battery operated electronics, there is a very small risk of batteries exploding or causing a fire if misused or in the case of defective products. You must follow all safety measures and protocols to ensure that all products are used within their safety criteria. By purchasing from this website you agree that we are not liable for any damages or losses whether bodily or financial as a result from use of any products shipped from our warehouse or third-party vendors.


 State and Local Laws

We sell products on VAPEPURRS.COM to be used for legal purposes only. By purchasing you must agree to adhere with your country's laws and regulations.


Contact Us

We try to answer all phone calls but sometimes we are unable to. Our phone number is (00852) 2206 0092 and our hours are Monday - Friday 10 am to 6 pm GMT+8. VapePurrs.com is a trading name of COLLYHILL LTD, a Hong Kong incorporated company Registration No. 231282.

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