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FAQ

WHAT IS A VAPORIZER OR E-CIGARETTE?

A Vaporizer is another name for an electronic cigarette, and is a device used to release the active ingredients of your E-liquid without combustion (which creates smoke). This is achieved through either Conduction or Convection.

IS VAPORIZING HEALTHIER THAN SMOKING?

Invariably so, as the E-liquid that provides the smoke is composed of relatively benign substances that act as a carrier for the nicotine. Whilst nicotine is an addictive substance that is not without its controversies, it is far less harmful than the carcinogenic substances contained in the tobacco leaf of cigars and cigarettes, not to mention the associated tar and ash. For this reason the device can be viewed as an effective smoking cessation device, and it is in fact increasingly classified as such under various regulations. It is also possible to purchase non-nicotine containing E-liquid. Please note that VapePurrs does not sell the eliquid itself, or nicotine containing products, and that this shall require to be purchased by you elsewhere.

WHAT IS AN E-LIQUID? WHAT IS PG AND VG?

The ingredient in E-liquid that causes it to vaporize in heat is PG, VG or a combination of both. PG = Propylene Glycol and VG = Vegetable Glycol/Glycerin. Most E-liquids contain PG, VG, water, flavorings and nicotine. We carry PG blend, VG blend, and 50/50 PG/VG blend. A VG blend is slightly sweeter, produces more vapor with less throat hit than other blends, contains a maximum of 5% PG, and is designed for those who are sensitive to PG. PG blends produce greater throat hit and contain a maximum of 15% VG. 50/50 PG/VG blends yield a balanced combination of throat hit and vapor production. Nicotine-Free/Zero-Nic E-liquids produce much less throat hit than those containing nicotine and are usually lighter in color.

HOW DO I USE A VAPORIZER?

We will be releasing a how to guide on using a vaporizer soon. In the meantime there are plentiful resources available on the internet, including videos on YouTube that will guide you in setting up and using your vaporizer properly.

WHEN VAPING I CAN HEAR A CRACKING/POPPING SOUND. WHAT IS IT?

Dont worry, this is normal and is the natural sound created through the process of evaporation, where the eliquid is transforming from a liquid to a gas.When you hear a crackling or popping sound, it is actually a good thing! You are aurally sensing the process of evaporation - that is, the phase transformation of the E-liquid from liquid to gas.

WHY DO MY BATTERIES TAKE SO LONG TO CHARGE?

Ego and MOD batteries are high capacity and they do take several hours to fully charge. The higher the mAh rating, the longer it will take to charge the battery. We do however sell some models that can be plugged into the usb port of your laptop for charging/vaping on the move

WHY IS MY ATOMIZER LEAKING?

Finding a small amount of liquid on the contact after removing the atomizer from the battery is normal. All atomizers will leak a little from the air channel to the battery contact. You should however clean the contacts before charging the battery.

DO I NEED TO REPLACE ANY PARTS?

Atomizers can burn out at anytime, but usually last anywhere from 3-6 weeks of moderate use. For this reason we do not warranty them. We recommend keeping a few spares around in case one burns out, although a few of our models come with spares. Similarly, the capacity of batteries depreciate over time with or without use. Batteries often come into contact with liquid which may cause damage and thus have a short lifespan of 1-2 months. Some of the newer models do however come with a built in rechargeable battery that has a longer lifespan.

WHAT DOES RESISTANCE/OHM MEAN?

An ohm is a unit of measurement used to quantify electrical resistance. Resistance determines the amount of current flow for a given voltage difference (i.e. your battery) which in turn determines how much heat is dissipated in the resistor (i.e. your coil). Ohm's law characterizes the relationship between voltage, current and resistance and is given as : Voltage (Volts) = Current (Amps) * Resistance (Ohms). As such, a lower resistance given a fixed voltage - or higher voltage given a fixed resistance - will ultimately result in a hotter burning coil and thicker "clouds" (and faster discharge of your battery). With this in mind, you should take appropriate safety measures when modifying or rebuilding your vaporizer.

CAN I RETURN MY VAPORIZER IF I DONT LIKE IT?

Unless the product is defective or damaged within its warranty period, or is incorrect, we will not arrange for return delivery. Otherwise we will make arrangements with you to replace the item at no further cost. This excludes the atomizer itself, which is a part of the vaporizer that has a shorter lifespan and should be replaced according to use.

DO YOU OFFER FREE SHIPPING ON INTERNATIONAL ORDERS?

We do offer free shipping as part of our service, as long as the shipping costs to your location are within reason. This is provided there is no surcharge on delivery associated with your location being rurally located. In such an instance, it will be up to you to cover any additional charges.

HOW SOON WILL MY ORDER SHIP?

We aim to ship all orders within 24-48 hours, and we will send you a notification email alerting you to the dispatch of your order, along with a tracking code you can use to track your order on the Track My Order section of our website, or directly with the shipping provider. We make no guarantees regarding shipping issues or delays that are outwith our control, but will work diligently to rectify any issues. Please see our Terms and Conditions for further guidance.

DO I PAY SALES TAX/VAT?

This can vary somewhat from country to country, and state to state, but is included in our prices.

I HAVE A DISCOUNT COUPON FROM A PREVIOUS PURCHASE. HOW CAN I USE IT?

You will be given the option to input the coupon code on the checkout page.

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